Jungo SMS: Text Messaging for Modern Business Communication

Explore Features:

Automation

Automate your communication with scheduled messages and custom-triggered texting. Automatically send SMS messages based on behavior to better target your leads. Create trigger-based messages to automatically update current customers to provide better service.

Personalization

Stand out from the crowd and make messaging your own with custom signatures, templates, images, and even emojis. Plus, utilize merge fields to reference specific field names and pull information such as name, email address, and more.

Productivity and Organization

Message your leads and customers on their preferred channel. Don’t like texting? You can respond to your text messages via email. Easily segment your contacts to stay organized and send targeted messages at the perfect time.

Analytics

Get real-time views of sales performance with Reports & Dashboards. Then, update your clients with live data and keep them in the loop every step of the way.

Compliance

Remain compliant with consent and opt-out compliance guidelines. Focus on building valuable relationships, and not worry about compliance fines. Automatically block messages to contacts who have opted out of receiving text messages.

SMS Delivery

Easily track delivery rates and view SMS performance. Immediately know if there are delivery issues with built-in reporting tools, and track and measure messaging efforts.

Why You Need Jungo SMS

It’s important to have multiple channels of communication. Every lead is different and you want to make sure you’re easily available on all channels. Utilizing texting makes communicating with clients and prospects effortless!

of consumers would like to receive appointment reminders through text message.

of consumers would like service notifications through text message.

Marketing using 3 or more channels in their campaigns saw a purchase and engagement rate of up to 250% more than those using a single channel.

of US consumers say that receiving a text message is the fastest way to reach them for important updates.

of consumers have been texted by a business that they did not opt in for. Noncompliance is considered spam, which is a bad practice and can carry consequences. Jungo SMS makes sure that you are compliant.

Grow Your Business With Jungo SMS

Business text-messaging best practices Do’s and Don’ts

Personalize Your Message and Address Customers by Name

Just because you send mass text messages, it doesn’t mean it needs to sound like it. Utilize merge fields to automatically address each customer by their name. It’s important for a business to have a human sound and feel.

Identify Yourself and Your Business

Identifying who you are will give your message credibility and makes it feel authentic and humanlike. In fact, 50% of consumers are more likely to respond to a business text message if the business introduces itself.

Include a CTA

Don’t miss the point of business text messaging. Your business text messages should include a clear call to action such as “Click here to schedule an appointment”, “Order now”, or “Reply back.”

Include an Option to Opt-Out

If people want to unsubscribe from your text messages, don’t make it difficult for them. Be sure to include an option to opt-out with every message you send. Not only is this a good practice, it’s the law.

Don’t

Use Long Links

Long links appear spammy and take up valuable space. Make sure to use a link shortener so customers can communicate with you conveniently.

Send Long Messages

Text messages should be short and sweet. Messages above 240 characters risk being split by carriers. If you have a lot of information to send, an email might be better suited.

Create Friction

Your goal should be to make things as easy as possible for your recipient. If you’re announcing a new product, link them to the information page. The last thing you want is for an interested consumer to waste time trying to figure out how to get more information.

Use Slang

If you use slang, you risk being seen as unprofessional and increase your chances of having misunderstandings with your customers. It’s not worth the risk.

New to Jungo? Head to the Salesforce AppExchange and sign up today.

1-9 Users: $25/month per user*

10-25 Users: $15/month per user*

25+ Users: Contact our Sales Team

Already a Client?

Fill out this form to purchase Jungo SMS for $15/month* or to learn more.

For Jungo CRM Clients

Training Center

Ready to utilize Jungo SMS to its full potential? Check out our in-depth user guides.

Sending individual text messages
Adding an image to your text message
SMS opt-outs
Scheduling mass text messages
Reports & Dashboards
SMS Settings

Download User Guide 1

Creating and Sending SMS Templates and Images

Creating SMS templates
Utilizing Merge Fields
Sending individual and mass template messages

Download User Guide 2

Send and Schedule a Mass SMS Message

Sending a mass SMS to a list view
Sending a mass SMS to a report

Download User Guide 3

Salesforce Mobile App

Downloading the Salesforce Mobile App
Creating an SMS template
Sending an SMS message on a contact
Sending SMS messages to unsaved contacts
Viewing SMS Dashboards

Download User Guide 4

Pro Services

Need help automating repetitive tasks? Hire a Jungo expert today! Our team of experts can create custom fields, templates, and automations.

Fill out this form with the following information:

What will trigger the automation

What you want it to say

Who will it get sent to

Fill Out Form

Jungo SMS Support

Ready to utilize Jungo SMS to its full potential? Check out our in-depth user guides and training videos.

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Business Text Messaging Compliance

Business text messaging can be a powerful tool, but it’s important to follow all regulations. Business text messaging regulations were put in place to protect the consumer from unwanted messages. The last thing any business wants to do is spam their audience with unwanted information, offers, or services.

Following business text messaging regulations will ensure your business is marketing to consumers ethically and effectively. Plus, failure to follow business text messaging regulations can result in serious consequences such as blacklisting and fines.

Business Text Messaging Regulations You Should Know About

There are two Acts that regulate what you can and can’t do with business text messaging:

These business text message laws protect the consumer from unwanted solicitation. The TCPA states that consent needs to be advertised to consumers via SMS. The Can-Spam Act was created to protect consumers from receiving unwanted advertisements.

You need to remain compliant with your business text messaging. Not only will this save you time by targeting hot leads, but it’s also the law. For more information, be sure to read The Telephone Consumer Protection Act (TCPA) and The Can-Spam Act.

Conversational, CRM-integrated SMS messaging that closes